FAQS

What do I need for a website?
The absolute basics you’ll need for creating a website is a Domain name and Hosting > don’t worry, we can register and set up both of these for you.

You will likely also want a personalised email, such as hello@yourdomain.com, again we can create and manage this for you.

Lastly, you’ll need the legal and GDPR compliance information such as an SSL Certificate, Company number/registered address, Terms & Conditions, Terms of Use and Privacy Policy. We’ll happily help explain all of these elements throughout the process with you.

What are the costs of having a website? How much does a website cost?
Unfortunately there’s no one size fits all! Every business is different, and every website will be different and vary in amounts of functionality, size and content creation.

Every website will incur domain and hosting registering and renewal costs. These will be stated clearly in our contracts. Our website design services are a one off quoted fee. Any updates we will give you a quotation ahead of work.

What is a domain?
A domain name is the address where Internet users can access your website. A domain name is used for finding and identifying computers on the Internet. Think of it in terms of your address, your house is then your hosting…

What is hosting?
Your address (domain name) is the location of your house – Your actual physical house (your hosting) holds your belongings which is your websites information. Web hosting is a service that allows organisations and individuals to post a website or web page onto the Internet

How do I set up an email?
If you want an email ending in your domain name e.g. hello@mydomainname.com, we will get this set up for your with our amazing external email partner. This cost is charged directly to you on a monthly basis.

How long does it take to build a website?
This will depend on a few factors…
Usually we estimate anywhere from 4 – 12 weeks, but this can vary for very basic small sites to enormous projects with thousands of pages… that will understandably take a while!

The factors that change our timescales include how much information your site is holding, the amount of content you are providing us vs. whether we are sourcing, or creating content for you, whether we are registering a brand new domain or transferring it from elsewhere and how many revisions and amendments are being made during the proofing stage.

We will give you an estimated time-frame, please speak with us if you have a deadline or launch date in mind.

What’s the process of building a website?
Initially, we like to chat face to face over coffee, discussing what’s actually required for your website, where we create the scope of your project. This can also be done over the phone if face to face isn’t an option.

From there we go to quotation and contract, once this is agreed upon we ask for a 50% initial deposit to begin work along with any content you already have. The first stage is proofing, where we show you the first draft of the website design, this goes into the revisions stage where we work on tweaks, changes and revisions and work towards the site launch. Once launched, we invoice for the 50% final payment of the agreed contract and then we begin our aftercare including monthly contracts and website teach sessions.

What is an SSL Certificate? How do I have a secure site?
An SSL certificate is a type of digital certificate that provides authentication for a website and enables an encrypted connection. You will most likely notice it ahead of your http:// section in the address bar as a closed padlock.

But it is really important? YES!! For proving your sites security for online payments, data security and site verification. As well as helping your SEO (Search engine optimisation).

We offer an SSL Certificate completely FREE with our hosting!

Can I access the site and make changes?
Yes, we offer all our web design clients a teach session. This session we show you how to access your site to make small changes, such as text and images as well as updating areas such as your blog or news section.

Do you offer aftercare?
Yes!
We offer flexible monthly marketing contracts which include website aftercare. We also offer the option of one-off updates for people that don’t require updates every month, these are charged on a per hour basis.

I already have a site, but want to change it, can you help?
Yes! Come chat with us :)
Whether it’s a complete overhaul on your website, adding functionality or minor just design tweaks, get in touch.


Do we sound like your kind of people?

Contact Us today & we’ll be happy to discuss your website or project, with no obligation.

info@dhwebsites.co.uk